|2nd Day Air||$20||2 Business Days|
|Next Day Air||$30||Next Business Day|
|International||$75||3 - 10 Days|
Business Days are Monday - Friday, excluding holidays.
*Please note that delivery only refers to delivery time and not the time to process and prepare the order.
Because some items are made to order, time from order processing to delivery will vary. All orders are shipped with FedEx and are scheduled to arrive on or before the expected delivery date. You will receive a shipping confirmation once your item is on its way.
We understand that certain orders are a surprise or for a certain occasion. Please let us know if we can accommodate any arrangements such as Saturday delivery or delivery on a certain date. You can reach us by e-mail at email@example.com or by phone (213) 622-3747. We do provide rush orders when possible and expedited shipping for an additional fee.
For your protection, Pop Gem always:
- Insures and registers all items for their full value
- Requires that all deliveries must be made to a physical or home address only. P.O. Boxes are not accepted
- Requires for an adult to sign for the delivery
We use FedEx International Priority which takes approximately 3-15 business days, depending on the destination country. The pieces are fully insured during transit time and are subject to all custom/duties and taxes imposed by your country.
Customer satisfaction is one of our upmost priorities. If you are unhappy with your purchase for any reason you may return it within 7 days of purchase date in original purchase condition. Please refer to our policies:
Email us at firstname.lastname@example.org for a return authorization number and packing instructions. The RMA number must be written on the outside of the package in order for us to process your return. Shipments received without an RMA number will be refused.
Once you have received an RMA, package your item according to the detailed instructions. Returns shipments are at your expense and must be insured.
Once we have received the item, it will be inspected to ensure it is in original purchase condition including all paperwork, certification, and appraisals. Upon approval, we will refund you the purchase price less shipping cost and credit card fees within 10 days.
Purchases made by credit card are subject to 4% restocking fee. Payments by bank wire are not subject to restocking fees.
All sales are final on Custom and Special Orders. *(Custom rings or special orders on stones)
Your satisfaction is our priority and items can be exchanged. To best expedite exchanges, you will receive a refund less any fees and a new order will be placed for your new item. All sales are final on custom or special orders.
We offer a variety of ways for you to purchase your items. We accept Visa, MasterCard, American Express, PayPal, and Bank Wires.